The MyMTN app has been in existence since 2015, and has over time continued to collect extra downloads, with now about 70,000 downloads and a big variety of them being lively customers. The success of the app is for MTN persevering with to see extra downloads and value. The most necessary side of the platform is that it has developed into a self-service platform used for both MTN Mobile Money and other MTN services like purchasing airtime and data bundles.
The new design is for the client expertise that must be improved at each alternative. MTN has redesigned the expertise and given the App a recent and fashionable new look, all primarily based on the suggestions from prospects and the market.
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MTN intends to steer her prospects right into a Bold New Digital World by enabling prospects to self-serve or report points with out disrupting their each day routine. Customers in some situations need to memorize USSD codes for loading airtime, knowledge bundles, calling bundles like MyPakaPaka and checking airtime steadiness.
Read About: Review: MyMTN App is a smarter way to use MTN Uganda’s services
How does MyMTN app deal with the wants of the MTN buyer? What are the distinctive consumer experiences out there?
- The App is FREE to make use of. No bundle wanted so a buyer will get unfettered entry.
- The App is obtainable for various OS. No particular requirement or want to alter your machine.
- The App shops for you your current cost historical past together with the quantity and account particulars so the subsequent time you need to pay the knowledge is already there so you possibly can verify or replace.
- The up to date account dashboard offers prospects an in depth view of their current transaction historical past together with calls, SMS, Data, Recharges and Mobile Money.
- Users can schedule transactions eg for invoice funds like NWSC and UMEME, TV subscriptions or ship cash month-to-month to the village/shamba boy/mechanic
- Customers can use the Data Calculator on the App to estimate how a lot knowledge they should purchase.
- Fingerprint safety has been launched to prospects with units that assist this function.
- Customers can report points to Customer Services and comply with up through the App. No have to name the helpline or go to a service heart.
- Postpaid prospects can get an itemized transaction historical past despatched on to their e-mail accounts.
Compatibility
MyMTN App has been downloaded primarily by Android customers as a result of that is probably the most dominant working system in the meanwhile in Uganda. We imagine that the Android Operating System will proceed to be one of many main drivers for downloads on the app. However, the App is obtainable on all the opposite platforms to make sure a seamless expertise for all prospects akin to for iOS customers, it’s out there within the Apple App Store.
Editor’s Note: This is a Press Release.
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