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Franklin Ocharo, MTN Uganda’s General Manager, Growth & New Business, highlights MTN’s customer-centric give attention to delivering higher worth, improved service, and first-class help.
MTN Uganda has introduced vital updates to its WakaNet Home broadband service, together with new pricing, higher worth choices, further merchandise and enhanced after-sales help below its “Welcome Home” drive. These updates align with MTN’s Ambition 2025, a imaginative and prescient that goals to supply entry to high-quality digital providers to everybody, no matter their location or utilization necessities. Through WakaNet, MTN continues to enhance the house web expertise throughout Uganda, providing dependable, high-speed web tailor-made to fulfill the varied wants of its clients.
Launched in 2020, WakaNet has change into a trusted broadband answer for hundreds of households throughout Uganda. The service provides clients entry to high-speed web by fiber-optic connections, 5G and 4G routers and MiFi units, making certain quick and dependable connectivity. The new adjustments are aimed toward strengthening WakaNet’s place out there by providing much more aggressive pricing and superior service choices.
MTN has elevated the velocity of its Wakanet Fiber and Business Internet Fiber packages by upto 6 instances with the entry package deal bumped up from 10Mbps to 60Mbps on the similar aggressive worth of UGX 130,000 month-to-month. Customers with heavier wants can now take pleasure in packages providing 100Mbps, 200Mbps and a top-tier package deal providing 500Mbps – a primary of its class in Uganda. In addition, all fiber packages supply limitless knowledge, with no utilization caps.
For clients exterior fiber protection, MTN has made dependable high-speed web entry out there by making the 5G router out there for FREE upon buy of a 5G package deal beginning at UGX 130,000 month-to-month. The 5G router additionally now comes packaged with battery backup to allow clients stay linked in case of energy outage.
To make high-speed web extra reasonably priced and accessible to all Ugandans, 4G routers have seen a worth minimize from UGX 130,000 to UGX 99,000, with reasonably priced knowledge packages beginning at UGX 55,000 month-to-month. Customers can now additionally entry the WakaNet MiFi at a decreased worth of UGX 50,000 down from UGX 75,000 and obtain 5GB free on sign-up. MTN has additionally launched Gaga bundles for MiFi units, catering to the rising demand for versatile and reasonably priced knowledge choices.
With the superior web connectivity options provided by Wakanet, clients will now be capable of improve the safety of their properties with safety cameras availed by MTN. The safety cameras, out there for each indoor and outside use, present a complete safety answer that integrates seamlessly with WakaNet, permitting clients to observe their properties remotely in real-time.
All MTN Wakanet clients have entry to devoted help channels, together with a toll-free quantity (125), WhatsApp help (0772122100), and electronic mail ([email protected]) to resolve inquiries. Customers can use the MyMTNApp or dial *100*23# to resume their subscription.
Speaking on the updates, Franklin Ocharo, MTN Uganda’s new General Manager for Growth & New Business, emphasised the corporate’s dedication to buyer satisfaction. “At MTN Uganda, we consider that everybody deserves entry to dependable and high-speed web, whether or not they’re enjoyable or working from dwelling. Our new WakaNet pricing and repair enhancements replicate our dedication to offering reasonably priced, top-quality broadband options that meet the wants of our clients throughout the nation. This is all a part of our broader mission below Ambition 2025, to attach each Ugandan to the advantages of a contemporary, linked life.”
With these new updates, MTN Uganda is reaffirming its place as a frontrunner within the Home Broadband market, making certain that clients have entry to reasonably priced, dependable, and high-speed web, coupled with the best-in-class buyer help.
For extra data, please go to MTN Uganda’s website or contact WakaNet help by way of the listed channels.
